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Shipping & Returns


Returns Policy

The Guardians of Rescue Store offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us at merchandise@guardiansofrescuestore.org for instructions on how to send the item(s) back. Shipping charges are not refundable.

Please include the following information regarding your item in your email: 

Reason  for Return:

Received Wrong Product
Wrong Product Ordered
Not Satisfied With The Product
There Was A Problem With The Product

Return Action:

Item exchange
Refund



You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).



Shipping

The Guardians of Rescue Store ships only in the United States. When you place an order, we will estimate delivery dates for you based on the availability of your items.

Please also note that the shipping rates for many items we sell are flat-rates.